Software Update – April 17–20, 2026

Over the past year, we have been preparing and testing a new core banking system designed to better serve you. We’re excited to share that this new system will go live over the weekend of April 17–20, 2026.

During this transition, you may experience temporary interruptions to certain banking services. We want to make you aware of what to expect so you can plan accordingly.

We sincerely appreciate your patience and support as we continue working to provide you with a banking experience that exceeds expectations.

 

When Will Interruptions Occur?

Friday, April 17 at 6:00pm through mid-morning Monday, April 20.

 

What to Expect:

Online Banking and the MyNBT Mobile App

• Available in a view-only (inquiry) mode during the transition.
• You can view balances, history, and transactions.
• You will not be able to move money during this time (including transfers, Bill Pay, Zelle, and mobile deposit).
• Full functionality will return mid-morning Monday.
• Debit card transactions from the weekend may take 2–3 days to appear.

Important: Your username and password will not change, and all account history, scheduled transactions, and eStatements will remain available.

Debit Cards

• Cards are expected to work with minimal interruption.
• A brief interruption (up to 2 hours) may occur Monday morning during final processing.
• Travel notices cannot be added after 6:00pm on April 17.

Card Balance Notice

• Weekend debit card transactions may not immediately display.
• This may temporarily cause your balance to appear higher than expected until transactions settle (typically within 2–3 days).

iTalk Telephone Banking

• Available for balance and transaction history.
• Limited functionality such as no transfers or money movement and limited card maintenance and ACH inquiry access.

Bill Pay

• Previously scheduled payments will process as expected.

Extended Customer Support Hours:

Our Customer Service Department will be available during extended hours over the weekend to assist with any questions you may have. Hours will be from 7:00am to 7:00pm on Saturday, April 18 through Monday, April 20. You can reach our Customer Service Department at 817-759-9001.

 

Statements:

You may notice slight changes in the appearance of your:

• Deposit account statements (checking, savings, money market)
  

If you have any questions about the new format, please contact your local branch for assistance.

 

New Tools & Features Coming Your Way:

As part of the software update, we have also been working on implementing several exciting new products to enhance your banking experience. We have already released many of these products, and the remaining products will be released early this Summer.

New Products Available Now

Spanish Language MyNBT Mobile App

• The MyNBT Mobile App now supports Spanish. If your phone is set to Spanish, the app will automatically display in Spanish.

Digital Video Chat & Screen Sharing

• Connect with Customer Service through secure video chat and screen sharing within online and mobile banking for faster assistance.