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Customer Feedback

At NBT Financial we strive to go above and beyond to help our customers meet their goals and provide excellent customer service.

Did we “Exceed Expectations”, while serving your financial needs? We would love for you to share your experience with us. Also, if we did not "Exceed Expectations", please let us know what we can do to enhance your experience. Please use the link below to provide your feedback.

Provide NBT Your Feedback (this will be a link to a different Email Disclaimer page where you can email your compliment/complaint)

NBT Financial is subject to regulatory oversight by the Office of the Comptroller of the Currency (OCC). Any consumer wishing to file a complaint against NBT Financial should contact the Office of the Comptroller of the Currency.

Consumers may file complaints with the Office of the Comptroller of the Currency by contacting the OCC through one of the means indicated below:

**In Person or U.S. Mail to: **
OCC Customer Assistance Group
1301 McKinney St Suite 3450
Houston, Texas 77010
Telephone: (800) 613-6743 (toll free)
Fax: (713) 336-4301