Scammers are actively targeting NBT customers posing as our Fraud Department.
Scammers are sending texts and calling customers posing as NBT’s Fraud Department, disguising their caller ID to make it look like it's coming from NBT’s Customer Service phone number (817-759-9001).
If you get a call requesting your personal, private information, including your debit card number and PIN or online banking credentials, don't share it, even if the caller says they are verifying fraudulent transactions on your account.
In the event you receive a phone call or text alert by our fraud center, we will only ask if you made the transaction, because we already have all of your personal information on file. We will never ask you your card number or PIN. Do not ever give your PIN out to anyone.
These scammers have become very clever. They trick you by providing just enough information to make you think they are legitimate and that they have access to your account. Don’t give them the access they desire by providing them with your personal information.
Click the button below to learn more about to protect yourself from debit card fraud.
Click the button below to learn about more scams and how to protect yourself.